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Universal Casualty has more than 13 times the typicall number of consumer complaints for a compan yits size, according to the Department of which has received 63 consumer complaints agains t the company in 2009, compared to 18 for the previous three years. The company wrote $5.9 million in premiums in 2008, according to the state. Departmentt Director John Huff issued the ordet forbidding from writing any new business in Missour until some allegationsare resolved, includinbg that the company failed to respon d to or properly investigate claims filed by policyholdersz in a timely manner; failed to responds to inquiries from state regulators; improperly denied and offered “unreasonably low” dollad amounts for claims, state investigators said.
A requestf for comment from Universal Casualthy was notimmediately returned.
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